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FAQ Lists for Pfaff 3D Software Contents Web Sites...

Web Sites Listed versions: Not Applicable Demos and Documentation G002 I get an error message when I try to open documents in Acrobat Reader, either

4. Put your 3D Embroidery System software CD in your computer to re-run the installation. The installation should start automatically when you put yo

4. Double click on the Database Drivers folder. 5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A window will

Loading Embroideries G401 I can't drag and drop embroidery files from the Open dialog boxTo drag and drop embroidery files onto the work area, r

G425 I have a very large embroidery in the clipboard block. How do I remove it?Copy a small embroidery or a few stitches. This will replace the curre

Printing S010 Error "No embroideries available to print. Only embroideries that are inside the hoop can be printed."This message appears if

G427 The manuals and help say that I can save PES files as version 5, but it only seems to save as version 2.This is an erratum in the manuals and he

G416 I wish to change the background color for the work areaUse 3D Configure to alter the background color for the work area. 3D Configure may also b

Certain icons (for example Combine, Save As and Print on the Main Toolbar and all Edit Toolbar icons apart from Preferences) are only highlighted once

S006 I cannot select the desired color using the Color Block function, because one color is on top of the otherUse Draw Next Color and Draw Previous

If the message still appears, use the following procedure to repair the installation: 1. Right-click the Start button on the taskbar and select Explo

4. Select the folder you wish the files to unzip to in the "Extract to" box, such as "C:\3DEmbroidery\MyDesigns". 5. Click "

13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use your 3D Embroidery System. 14. If you are still having diffi

Tutorials G005 The window remains blank when I try to use the tutorials.You need version 6 or later of the Macromedia Flash Player to view the tutori

S004 I highlighted part of an embroidery, then tried to Compensate the block. The compensation has been applied to the whole embroidery, not just the

4. Your computer will shut down and restart. 5. As your computer restarts, press and hold the F8 key until a menu of windows startup options appears

Miscellaneous G411 Error "Not enough memory to perform operation."This message will appear if system resources are low. Close other program

Screen Appearance G415 I have changed the screen background color and now I wish to return to the original light blueUse 3D Configure to change the b

Certain Main toolbar icons (such as Real Size) and all Edit toolbar icons except for Preferences are only highlighted once an embroidery is shown on t

• Rename a part of the Kodak DC3400 TWAIN driver to disable the driver:This would allow you to re-enable the driver when you wanted to download image

System modules they must be changed manually if desired to shades in your preferred manufacturer’s thread range. Alternatively, use the 4-Color Custom

4. Put your 3D Embroidery System software CD in your computer to re-run the installation. The installation should start automatically when you put yo

The login.tmp file may have been mistaken for a temporary Windows file by a system maintenance utility, such as a disk cleanup utility. Temporary Wind

4. Double click on the Database Drivers folder. 5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A window will

Picture Colors G426 Some of the color values on the Custom tab of the Colors dialog box are not visible.When this happens, only the Hue and Red color

11. Start 3D Digitizing or 3D PictureStitch and click the MiniPics icon so that the MiniPics Viewer appears. 12. Click the button with three dots at t

Product Information G003 What is the price of the software, and where can I get it?Please contact your local dealer for prices and availability on al

Saving Pictures P008 Error "Could not save picture file."When saving a picture file to a floppy disk, this message will appear if the Write

P013 I have moved the Color panel or the Drawing panel and I can't put it back in positionIf the control panel is 'floating' on top of

S013 Error "The cut line does not enter the embroidery. Please define another cut line and try again."This message appears when you right-c

G010 How do I fix the database driver used by my 3D Embroidery System software?Database drivers are normally found installed on most computers – they

Use the Import Threads From Embroidery function to add other users’ thread definitions to your MyThreads database. 1. Select Import Threads from Embr

This message may appear if the picture is very large. If you are loading the picture, use picture editing software to reduce it size. If you are acqui

The operation of the 7570, creative card station and using the creative smart card station with cards for the 2134/2124 should not be affected, apart

C027 I have saved all my characters, but when I try to use the font there is nothing shown in the preview, and nothing appears on the design when I c

If the message still appears, use the following procedure to repair the installation: 1. Right-click the Start button on the taskbar and select Explo

13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use your 3D Embroidery System. 14. If you are still having diffi

5. As your computer restarts, press and hold the F8 key until a menu of windows startup options appears. 6. Use the up and down arrow keys to highli

G601 Whenever I insert my CD it asks if I want to uninstall or modify my softwareAll 3D Embroidery System Software has an automatic installation when

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery

If the grid color is similar to the color of backstitch, then the backstitch may blend with the grid at certain zoom levels so that it is hard to see.

1. Click View, Customize to see the Customize dialog. 2. Click the Toolbar tab. 3. Click the name of the required toolbar. 4. Click Reset. 5. Clic

B618 Error: "Please select a valid thread."This message appears if you attempt to click OK in the Color Selection dialog box when MyThreads

Installation of the Database files 1. Insert the 3D Embroidery System CD. 2. Cancel the installation screen if it appears. 3. Use Windows® Explorer

3. Click the "Useful Software" link. 4. Click the "HASP Dongle Drivers" link, then click the Save button to save the file to you

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attemptin

Using the Program C028 Error "Runtime error 201 at 00401CCD".This error only appears if you attempt to run 3D Cross Stitcher under Windows®

T025 Error message "Failure to acquire picture due to unknown causes."This message will appear in certain circumstances when trying to use

Connecting to Machines H402 My new computer does not have any serial COM ports, so how does it communicate with my Pfaff creative 7570?You will need

The first (+) and last (x) stitch points are not lined up. If you want your stitches to be placed in a straight line, the first and last stitches must

This limitation also existed in PC Designer. These 9mm stitches were specially designed to be the size they are. It is possible to modify and save the

If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix described below. Otherwise, install the drivers manually as follows

T004 Error "Your scanner is no longer available for use. Close this program, plug in and switch on your scanner, and run this program again.&quo

This message appears on attempting to send a stitch design when the design has a start stitch only. T012 Error "There are too many stitches in t

T022 Some 9mm Stitches in the machine library are too long to fit the 9mm design area.This occurs with the following 9mm stitches: 102Satin 103Satin

4. Click the "HASP Dongle Drivers" link, then click the Save button to save the file to your hard disk. Make a note of the location where y

Product Information G003 What is the price of the software, and where can I get it?Please contact your local dealer for prices and availability on al

Stitch Artist traced star This also allows you to use QuickTrace on the white lines in a picture that has white shapes on a black background. Saving

than this are saved as PES version 6. Use Smart Update to ensure your 3D Embroidery System modules are updated to the latest version. See FAQ #B008. A

Sending Files to Machines T011 Error "No stitches to send to 75xx / creative Card Station."This message appears on attempting to send a sti

If you had previously backed up your MyThreads database, you can now use the Restore option in Thread Manager to restore your MyThreads database. See

3D Stitch Artist allows you to send a stitch design to the P-memory or Card, but you can only Insert (read it back) from the P-memory. Tutorials G005

1. Open 3D Organizer. 2. Browse to the folder containing the files. 3. Click on the Preferences icon on the Edit toolbar. 4. Click on the Filter t

Converting Files G006 How do I convert a batch of embroideries to another embroidery file format?Use Convert to Embroidery in 3D Organizer. First sel

This happens when you have Internet Explorer 5.0 or 5.5 installed and you have the View As Active Desktop options selected on the Web tab of Display P

4. Double click on the Database Drivers folder. 5. Double click on the Jet 4 folder. 6. Double click on the folder that is for your operating syste

However, it is possible to install 3D Embroidery System software on Windows® Vista. To get your dongle working, see FAQ #H013. There are no other adju

If you have selected some embroidery files, then started to Create HTML, then selected more files and selected Create HTML again, this message will ap

The drive or partition that the embroidery system is installed to will make no difference to its operation. G603 I do not have the 3D Embroidery Syst

G603 I do not have the 3D Embroidery System logos beside each file in Windows ExplorerYour icon association is set up during installation. You will h

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will aut

Use 3D Configure to alter the background color. 3D Configure may also be used to turn the texture on or off. Searching R008 "The specified folde

4. Put your 3D Embroidery System software CD in your computer to re-run the installation. The installation should start automatically when you put yo

4. Double click on the Database Drivers folder. 5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A window will

R030 I have some Zip files containing embroideries, but I am unable to browse inside the Zip files with 3D Organizer.This can happen if you have any

Reading a design from the machine or creative card When a design is transferred back to the computer, the RGB values for the thread colors are convert

H606 My laptop went into sleep mode while updating, and now my sewing machine doesn't switch on.Don't worry, the machine isn't broken.

Some USB ports do not have enough power to drive the dongle. By using a USB hub, which uses a power supply, this can be overcome. H003 Why doesn&apos

The update software can't connect to your creative 2140/2144. Make sure that you have selected the correct com port. This can also happen if a no

General Listed versions: Not Applicable Converting Files G006 How do I convert a batch of embroideries to another embroidery file format?Use Convert

Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear because you are trying to use an old vers

Installation and CD G002 I get an error message when I try to open documents in Acrobat Reader, either from CD or when I download from this web site.

3D Embroidery is the central module of the 3D Embroidery System. When 3D Embroidery closes, all other open modules are closed at the same time. If you

General G001 General difficulties with hardware and softwareTo try to determine the cause of any odd difficulties with the 3D Embroidery System, the

G424 I have installed my 3D Embroidery Software, but I can't see shortcuts to all the modules. Have they installed correctly?All modules that yo

G011 What version of Macromedia Flash Player do I need to view the tutorials?You need version 6 or later of the Macromedia Flash Player to view the t

• Click the 3D Configure Wizard button to go through the wizard and ensure your settings are correct. • Click the Register button to register your s

The operation of the 7570, creative card station and using the creative smart card station with cards for the 2134/2124 should not be affected, apart

ColorSort E004 ColorSort does not work for the multi-color monogram that I createdWhen creating multi-color lettering, ensure that the Jump Connectio

• Start 3D Configure. • Click the 3D Configure Wizard button to go through the wizard and ensure your settings are correct. • Click the Register bu

To be able to send designs to your machine you will need: creative 7570 • creative Cable Kit; if you don't already have a cable Com Port on your

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia [http://www.macromedia.com] website and downloa

Error Messages B618 Error: "Please select a valid thread."This message appears if you attempt to click OK in the Color Selection dialog box

3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of your CD or DVD drive. 4. Double click on the Database Drive

Installation and CD G601 Whenever I insert my CD it asks if I want to uninstall or modify my softwareAll 3D Embroidery System Software has an automat

This message could appear if the desired picture is not where the program expects it to be, for example if it was loaded into the program from a flopp

[http://www.pfaff.com/global/dealers/dealers_index.htm]. You can always find this on the bottom bar of the Pfaff Software web site. Saving Embroiderie

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery

are always visible, so you can use these as cues for positioning embroideries where the edges are not visible. Wide satin columns Satin columns that a

• Belkin F5U109 • Keyspan USA-19QW Creating Lettering E008 Error: "Please enter an integer between 3 and 120"This message appears if the si

Sending Files to Machines G422 I cannot send a file to an embroidery machineClick the 3D Configure icon to start 3D Configure. This will allow you to

7. Continue with the installation and follow the on-screen instructions. When the installation is complete, the MyThreads and standard thread databas

G419 "The color xx has been found in your database, but the thread color is not exactly the same."This message appears if the Thread Range

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia [http://www.macromedia.com] website and downloa

Hardware Listed versions: Not Applicable Dongle H006 I only have USB 2.0 ports on my computer. Will the dongle and other USB devices work with USB 2.

If you have a creative 2140 Series embroidery machine, the firmware version must be 01.03.03 or later. There is no machine firmware requirement for th

For optimal results, the embroidery unit must be mechanically calibrated. This will already have been done for machines purchased from August 2004 onw

When a design is read back, the RGB values for the thread colors are converted to the nearest thread from the Import Thread Range set in 3D Configure.

H852 Error message "Communication has not been established with the machine. Ensure that the machine is switched on, and the cable is connected

H859 Error message "The Card is Copyright protected. You are not allowed to read or modify the contents of this Card."This message appears

Send To d-Card Reader/Writer Unit...35 Send To Designer I Floppy Disk ...

This message may also appear when you have the dongle inserted, but the dongle drivers are not installed on your computer. If this is the case, follow

H865 Error message "The pattern is too large to save it in one card segment (32KB). Do you want to split the pattern?"This message appears

This message may appear if there is a communication error with the machine. Check the cable connections, the Com port settings in 3D Configure and try

• Com Port on your computer or • USB Port on your computer and a USB Cable Kit or • USB Port on your computer and a creative smart card station cre

• USB Port on your computer and a creative smart card station creative 2124 • USB Port on your computer and a creative smart card station H873 I am

• USB Port on your computer and a USB Cable Kit or • USB Port on your computer and a creative smart card station creative 2124 • USB Port on your c

H871 I have sent a design to the machine, but it will not fit into any of the machine hoopsCheck your 2140 Series machine User's Guide for infor

read a card, write a card or send an embroidery with Send 1 or Send 2, you must disconnect and reconnect the unit before using it again to read, write

7. Follow the instructions in the machine manual to initialize the card. H861 Error message "Error while configuring the card parameters."

your printed worksheet. Continue using the required colors in the correct order and continue stitching. H866 Error message "There is not enough

There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista. Hence, you may need to answer some security questions in Wind

E054 I forgot to set a Gap, but it does not appear to have worked when I tried to make the Endless Embroidery again.This can happen if you use the Re

for free upgrades, there may be a handling fee for providing the CD containing the solution as it will not be part of the 3D Embroidery System. H401

Open the 3D Configure setup utility. On the Send 1 or Send 2 tab, check that the correct option is selected for your embroidery machine or card statio

Open the 3D Configure setup utility. On the Send 1 or Send 2 tab, check that the correct option is selected for your embroidery machine or card statio

The two main situations where this occurs are: • You have an old version of WinZip installed and the following message appears: "Please insert d

Error Messages B011 "Error reading setup initialization file" when installing an update downloaded from Smart Update.Occasionally, there ca

File Converter Pack from the Microsoft® web site. This will allow WordPad to show the pictures, and will also stop the error message appearing. This c

• After your software is registered, use Smart Update to ensure your 3D Embroidery System is updated to the latest version. Installation and CD G002

The operation of the 7570, creative card station and using the creative smart card station with cards for the 2134/2124 should not be affected, apart

If you have a CD containing 3D Embroidery System Software for version 7.2 or later, install the update for the 3D Embroidery System found in the Patch

There are no other adjustments to the 3D Embroidery System in respect of Windows® Vista. Hence, you may need to answer some security questions in Wind

3. Delete the files named "MyThreads.mdb" and "ThreadDataBase.mdb". The file names may simply be shown as "MyThreads" a

1. Delete the saved file. If you have saved it to your Desktop, simply right-click the file and select the Delete option. Otherwise, you will need to

1. After you have installed WinZip [http://www.winzip.com/], double-click 3DEmbroideryPatch72.zip and the WinZip program will start. You will see tha

Zip Files G608 I have downloaded the update as a Multiple File Download, but the installation does not work.The two main situations where this occurs

After clearing the message, the "Failed to create HTML page" message will also appear. The login.tmp file may have been mistaken for a tempo

Information about the configuration of your computer is collected when you register and when you use Smart Update. This information is shown on the fi

The login.tmp file may have been mistaken for a temporary Windows file by a system maintenance utility, such as a disk cleanup utility. Temporary Wind

Downloading Files B011 "Error reading setup initialization file" when installing an update downloaded from Smart Update.Occasionally, there

The above instructions apply to the latest version of Norton Internet Security/Personal Firewall available at the time of writing. For previous versio

B604 Error "Thread range is corrupt or missing. Cannot start module. Reinstall the thread database."This message usually means that the dat

This message will appear when you try to restore a previously backed up copy of your MyThreads database if there are 3D Embroidery System modules that

3. Use Windows® Explorer to browse to the D:\Technical folder – where D:\ is the name of your CD or DVD drive. 4. Double click on the Database Drive

• FAQ #B612 (I have a design with MyThreads colors that are unmodified copies from the Standard Thread Database, but they are not in my MyThreads lis

Database drivers are normally found installed on most computers – they are commonly installed as part of the installation of Microsoft® Office or as a

new copy of login.tmp to the correct location. You will then be able to run Register, Activate Dongle and Smart Update. General G001 General difficul

Screen Appearance B001 When I start 3D Configure, I cannot see the OK, Cancel, Apply and Help buttons at the bottom of the window.The 3D Embroidery S

Send To 2124 Embroidery Machine H873 I am having problems sending embroideriesOpen the 3D Configure setup utility. On the Send 1 or Send 2 tab, check

H902 Error message "Cover open"This message appears if either the top or the hook cover is open in the Huskygram/POEM embroidery machine. C

3. Click on the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting. 4. Click on the Configure b

Occasionally, there can be difficulties when downloading files over the internet. This may cause a file to contain errors or the file may be incomplet

• 3D Cross Stitcher .krz design file • Font .nft file • Shapes .nsp file Only Husqvarna Viking/Pfaff .vp3 embroidery files can be used to import cus

If you open a file that has colors from MyThreads that are unmodified copies of standard threads, but do not exist as copies in your MyThreads list, t

E049 When I use a Script font with the Full Circle line type, the characters are not arranged correctly.Script fonts use a special connection method

10. Select the option “I accept all the terms of the preceding license agreement”. 11. Click on the Next button. 12. Click on the Finish button when i

The availability of threads in the Standard Thread Database and MyThreads will only affect parts of the 3D Embroidery System where you can change colo

You may not use Import Threads From Embroidery to add these threads to either your Standard Thread Database or MyThreads. Use Smart Update to find and

B605 "Import has detected some new thread ranges. Please go to the VSM Software website to download these."This message may appear when you

Only Husqvarna Viking/Pfaff .vp3 embroidery files can be used to import custom thread definitions into your MyThreads database. Each thread used in a

B613 I have a design with custom colors that have been deleted from MyThreadsIf you attempt to change the color, a message will appear to indicate th

7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This should take a few moments for the files to be installed

To digitize over a small part of an existing picture, load the picture into 3D Digitizing, select and copy the desired area of the picture, return bac

F012 "Uniform properties will be disabled, therefore Fill and Satin settings will not be able to change in 3D Embroidery."This message will

shapes set, change the Default Thread Color in Font Preferences. To change subsequent colors, do one of the following: • Select the Color Change comm

Lettering E028 The letters or shapes I am designing in 3D Font Digitizing are not appearing in 3D Embroidery3D Embroidery and 3D Font Digitizing cann

7. Continue with the installation and follow the on-screen instructions. When the installation is complete, the MyThreads and standard thread databas

5. Double click on the Jet 4 folder. 6. Double click on the folder that is for your operating system. 7. Double click on the file to start the inst

Fonts F023 How do I check a Nearest Point Font?After you have created a nearest point font, you should check through it to ensure that all the requir

Managing Font and Shapes Files F001 Error message "Unable to create folder on disk to store font."This message may appear if the MyFonts fo

G414 I have changed grid color and now I wish to return to the original colorUse 3D Configure to change the grid color. Follow the instructions in 3D

1. Right-click the Start button on the taskbar and select Explore from the popup menu. 2. In Explorer, browse to the folder C:\3DEmbroidery\System.

14. If you are still having difficulties, use the Database Driver Fix that follows. Database Driver Fix 1. Insert the 3D Embroidery System CD. 2. Ca

function on the Picture page of 3D Digitizing to make your picture. This is useful if the desired character does not appear in the Select Character di

The picture under the current character or shape is not stored as part of the font or shapes file. It is removed when you do one of the following: •

The first (+) and last (x) stitch points are not lined up. If you want your motifs to be placed as they appear in the design area, the first and last

lettering. Similarly, if the font is an outline font of running, double or triple stitch, neither the fill or satin properties will affect the appeara

• Load a font • Create a new font Hence, if you select a different character or shape, then go back to the one where you loaded the picture, the pic

• The MyMotifs.mdb file is read only • You do not have permission to change the MyMotifs.mdb with your current user logon • The MyMotifs.mdb file i

This message can appear when you use the Restore MyMotifs function. This means that the MyMotifs database is read only, or you do not have permission

This happens when you use QuickTrace to follow an outline in the picture and then QuickTrace finds a part of the outline that is very thick. This can

obtain more help from your computer dealer to analyze the cause and reconfigure your computer if necessary. To start Windows in Safe Mode 1. Close al

Alternatively, see Fix a Database with Repair Installin FAQ #F514 to re-create a blank MyMotifs.mdb file. F510 Error: "Could not delete from MyM

1. Right-click the Start button on the taskbar and select Explore from the popup menu. 2. In Explorer, browse to the folder C:\3DEmbroidery\System.

QuickTrace T006 Error "This is not an appropriate use of this tool. Areas of the image may be too wide."This happens when you use QuickTrac

Registration G807 Error "Fabric Decorator 7.2 - The Product License Code '' is not valid.".This message only appears when you hav

F522 Error: "No stitch data to save."This message appears on attempting to save when the motif has a start stitch only and there is no back

Only embroideries may be ColorSorted. Lettering must be 'fixed' as an embroidery to allow this. Select the Design or Edit Page and all lette

To prevent this message appearing again, use Thread Manager in 3D Configure to add at least one thread to MyThreads. 3D Sketch Listed versions: 7.25 D

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. I

K005 "The embroidery will only fit the selected hoop if it is rotated 90 degrees. Is that OK?"This message appears on the Load Embroidery p

4. Start 3D Configure (on the Start menu, select Start, All Programs, 3D Embroidery System, 3D Configure). 5. Click the Reset All Modules button. An

4. If the USB hub is un-powered, it is likely that your computer is unable to provide enough power through the USB sockets to ensure all devices conn

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna V

When a picture is loaded for creating a new embroidery, the Hoop Size, Orientation and Picture Height are stored in the Notes for the new embroidery.

K002 Error message "The program requires a color palette of High Color (16 bit) or higher."This message appears when attempting to open 3D

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. I

First, check View, Customize to see if the missing toolbar has been turned off. If all the toolbar names are checked (so they are turned on) and you s

G408 Error "Embroidery XY coordinates incorrect"The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution

G420 "Could not find xx in your database. Matching to closest thread in yy."This message appears if the Thread Range of the selected color

Your icon association is set up during installation. You will have to re-install. Opening the Program E021 Error message "No dongle attached. Ca

Inserting Embroideries ...75 Installation and CD...

Printing E013 Error: "No embroideries available to print. Only embroideries that are combined and inside the hoop can be printed."This mess

creative 2124 • USB Port on your computer and a creative smart card station Reading from a Card E044 Error message "The card is empty."Thi

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will aut

Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and select Blue Gray (RGB values 102, 102, 153) from the standard c

Use 3D Configure to change the grid color. Follow the instructions in 3D Configure and select Blue Gray (RGB values 102, 102, 153) from the standard c

Click and drag the embroidery approximately into position. Use the arrow keys on the keyboard to nudge the embroidery into its final position without

Shapes E028 The letters or shapes I am designing in 3D Font Digitizing are not appearing in 3D Embroidery3D Embroidery and 3D Font Digitizing cannot

4. Click on the View tab. 5. Click the 'Use simple file sharing (Recommended)' option so that it is unchecked. 6. Click OK. 7. Right-clic

location of C:\3DEmbroidery. If you have installed the software in a different location, browse to the System folder at that location. 3. Delete the

1. Insert the 3D Embroidery System CD. 2. Cancel the installation screen if it appears. 3. Use Windows® Explorer to browse to the D:\Technical fold

Product Information...114 Saving Embroideries...

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia [http://www.macromedia.com] website and downloa

Browse Files A463 I have Windows ME, and the 9mm and Maxi stitch file icons are half black or completely black.This display issue is known to occur o

H405 My new computer does not have any serial COM ports, so how does it communicate with my Pfaff creative 2144/2140?You can obtain a USB Cable Kit f

A440 Error message "Could not create folder."This message will appear if you try to create a new folder and it would be a duplicate folder

A447 Error message "Font files cannot be sent to a creative card or 2140/2144 machine."Font files (.nmf) are not used on a Pfaff creative 2

Error Messages A430 "Error in conversion" when transferring 9mm or Maxi stitches to my computerFile Assistant allows you to transfer built-

A439 "The changes to the card have not been written to the card. Do you wish to save changes now?"This message will appear if you have made

Esq files for the Grand Hoop may be sent with their embroidery files to the creative 2140/2144 series Machine Memory or to creative cards. They may no

This message will appear if you try to create a new folder in the Computer pane and it would be a duplicate folder name, if there is not enough room o

This message will appear if the Pfaff creative 2144/2140 has been disconnected, or can be occasionally caused by electrical interference. After re-con

Design Appearance...143 Editing Designs ...

This message will appear if the creative Card inserted is not formatted. Select Format creative Card from the Connection Menu. A424 Error "Unabl

G003 What is the price of the software, and where can I get it?Please contact your local dealer for prices and availability on all the Pfaff creative

Screen Appearance A433 Error message "3D File Assistant requires a color palette of High Color (16 bit) or higher."This message appears whe

• USB Port on your computer and a creative smart card station Send To 2140 Series Embroidery Machine A454 I have sent a design to the machine with 3

Send To creative smart card station H401 What hardware do I need for my machine?To be able to send designs to your machine you will need: creative 75

These can be viewed at all times, but they may not be transferred to the creative smart card. Transferring Files A412 Error "No files were selec

A419 Error "The selected machine folder is read-only. Please choose another folder."This message will appear if you try to send files from

4. Eject the PC Card from the creative 2144/2140 and unplug the other end of the cable from your computer. 5. Wait 30 seconds. 6. Connect the cable

A443 "The design can only be saved and stitched out if it is rotated 90 degrees. Is that OK?This message will appear if the embroidery you are a

A452 When I open 3D File Assistant, the Machine Connection icons are not availableClose 3D File Assistant. Open the 3D Configure setup utility. Use t

General ...172 Installation and CD..

These can be viewed at all times, but they may not be transferred to the creative smart card. A460 How do I convert embroideries between .emb and .nm

Viewing Files A463 I have Windows ME, and the 9mm and Maxi stitch file icons are half black or completely black.This display issue is known to occur

3. Browse the folder named "DC3400" and you will see a file called "TwainDS.ds". 4. Right-click on "TwainDS.ds" and re

Use the Outline Thinner to narrow the outline to one pixel. This will allow areas to join together better. D034 Creating MiniPics for 3D Digitizing a

Try changing the angle of orientation. Even one degree can be enough to allow the artificial intelligence of the program to fill the object. Another p

When you compare the motif fill pattern or motif line in 3D Create Stitches to on the Create window, you may notice that the pattern is repeated a dif

D018 I can't see or edit a point under a Color Change or Stop commandYou can turn off the markers for Color Change and Stop commands. If you tur

D068 When I use Insert Designs, the inserted designs seem very smallDesigns elements you add with Insert Designs are initially added to your design a

Editing Object Properties G008 Error "Motif database is missing or corrupt. Cannot change motif."This message usually means that the databa

8. Repeat the steps to see the Effects dialog, then click the check box for "Use the following method to smooth edges of screen fonts" so t

Error Messages...197 General ...

This message usually means that the database driver is incorrectly installed. First follow the instructions in FAQ #G010 to fix this. If the message s

Key components of the 3D Embroidery System need to be able to use these drivers. Therefore, any difficulties in using these drivers may affect the fun

This will happen if you delete a pattern from your MyFill database and then load a design that uses the pattern. The pattern will use system pattern 3

Try changing the angle of orientation. Even one degree can be enough to allow the artificial intelligence of the program to fill the object. Another p

9. Click OK to close the Effects dialog, then click OK to close the Display Properties properties dialog. FreeHand™ Motif Fill Areas D061 When I use

Inserting Characters D044 Error "Cannot open Font File."This message appears if the font that you have selected is not available. The most

Loading Designs D051 When I load a design outline file (.can) created in a previous version of Digitizing, the shapes of some of the objects have cha

This message could appear if the desired picture is not where the module expects it to be or the file you are attempting to load is corrupt. For examp

features of the 3D Embroidery System. Examples include changing a thread color in any module and/or Motif Fill/Line properties in 3D Digitizing. If yo

How to temporarily disable the Kodak DC3400 TWAIN driver 1. Start Windows Explorer and browse to your Windows folder (usually C:\Windows or C:\WinNT)

Changing Preferences ...247 Control Points, Gap and Kerning

G008 Error "Motif database is missing or corrupt. Cannot change motif."This message usually means that the database driver is incorrectly i

13. After the MDAC 2.8 installation is complete, reboot your computer and continue to use your 3D Embroidery System. 14. If you are still having diffi

Database drivers are normally found installed on most computers – they are commonly installed as part of the installation of Microsoft® Office or as a

If you have updated your 3D Embroidery System to version 7.2 or later using an update obtained with Smart Update, find the update you have already dow

Picture Colors G426 Some of the color values on the Custom tab of the Colors dialog box are not visible.When this happens, only the Hue and Red color

An appropriate image editing package, such as Jasc® Paint Shop Pro, is required that will save .ras format, as well as a good knowledge of working wit

To resize when part of a picture is selected, simply click and drag any of the resize handles on the selection box (out to increase size, in to decrea

When creating a new file, the largest size available is 2000 x 2000. If you enter dimensions smaller than 16 or larger than 2000 pixels, this message

• Graduated Colors. If Color Tolerance is switched off then you will only be able to select a small, single colored part of a graduated color. It is

D012 I have only selected part of the Picture with the Design Area but QuickStitch™ Fill or QuickStitch™ Border is going outside the Design AreaIf yo

Saving Files...278 Screen Appearance ...

Close up of a stippled image There are a number of solutions to this: 1. Use the Picture window to thicken any diagonal lines that are one pixel th

D057 I have created a fill area with a hole within a hole by using QuickStitch™ Fill + AutoHoleThis can happen when the main area you are filling is

When you compare the motif fill pattern or motif line in 3D Create Stitches to on the Create window, you may notice that the pattern is repeated a dif

Saving Embroideries G402 Error: "Design too large for output file format"Certain formats are limited to the size of hoop used on their spec

If the control panel is 'floating' on top of the window, double-click the title bar and the control panel will move back to its original pos

First, check View, Customize to see if the missing toolbar has been turned off. If all the toolbar names are checked (so they are turned on) and you s

colors, such as Sulky Rayon 40 572 (Blue Ribbon) that is used for the first color in a new design and the Sulky Rayon 40 colors used by the Ctrl+G fea

6. Double click on the folder that is for your operating system. 7. Double click on the file to start the installation of the Jet 4 Service Pack 8 f

G421 Error "Databases are corrupt or missing. Cannot edit the thread color."This message appears if there is a problem with your thread dat

8. Repeat the steps to see the Effects dialog, then click the check box for "Use the following method to smooth edges of screen fonts" so t